Legal
Data deletion
Effective date: 6 July 2026
You can ask us to delete your Sellie account and the data associated with it at any time. Here’s how.
How to request deletion
Choose whichever is easier:
- By email — send a message to [email protected] from the email address on your account, with the subject “Delete my account”.
- On WhatsApp — message “delete my account” to the Sellie WhatsApp number you chat with.
- On Telegram — message “delete my account” to the Sellie Telegram bot.
We may contact you to confirm the request before we act on it, so that no one else can delete your account.
What gets deleted
When we process your request we delete:
- your store profile and account details;
- the photos and content you’ve sent, and the captions, images and videos Sellie made for you;
- your chat history with Sellie;
- your TikTok handle and the public TikTok data Sellie collected against it;
- your Windsor.ai API key and any TikTok Shop sales data we pulled with it.
After deletion Sellie stops watching your shop and stops messaging you. Anything you already posted to TikTok stays on TikTok and remains entirely under your control — you can remove those from TikTok directly.
How long it takes
We complete deletion within 30 days of confirming your request. We may keep limited records where the law requires it; those are deleted once they are no longer needed.
Questions
Email [email protected]and we’ll help.